Return & Exchange Policy

We offer easy 30-day returns & exchanges — so you can shop with confidence 💙

✨ How to Start a Return or Exchange

• Email us at hello@heiracle.com within 30 days of receiving your order
• Include your order number
• Our team will reply within 1–2 business days with next steps

✅ Return Conditions

• Items must be unused, undamaged, and in original packaging
• For non-quality returns, return shipping is paid by the customer
• Original shipping fees are non-refundable

If your item is defective, damaged, or incorrect, we’ll cover the return shipping or send a replacement at no extra cost.

💳 Refunds

Once your return is received and inspected, your refund will be processed within 7 business days to your original payment method.

🚫 Non-Returnable Items

• Custom-made or personalized pieces
• Items with visible wear, damage, or alteration

🔄 Exchanges

We accept exchanges within 30 days of delivery.
If you’d like a different style, just reach out — we’ll help you switch it easily ✨

💙 About Heiracle

Every Heiracle piece carries a story — inspired by heritage craftsmanship and designed for everyday life.

We hope it becomes something you can wear often, and keep for years to come.