Shipping policy

Shipping Policy

We offer reliable tracked shipping to eligible regions — so you always know where your order is.

🌍 Shipping Regions

We currently ship to the United States, Canada, the United Kingdom, most European countries, Australia, New Zealand, Singapore, Saudi Arabia, and the United Arab Emirates.
Available destinations will be shown at checkout.

If your location isn’t listed, feel free to contact us at hello@heiracle.com — we’ll be happy to check for you 💙

📦 Processing Time

Orders are processed within 1–3 business days
Each piece is carefully inspected and prepared before shipment

Once your order ships, you’ll receive a tracking number via email.

🚚 Estimated Delivery Time

Standard Shipping: 6–14 business days for eligible regions
Express Shipping: 5–8 business days where available

Delivery times may vary slightly due to holidays, customs, or local carrier delays — but many orders arrive earlier than expected.

💰 Shipping Fees

Standard Shipping: Free, 6–14 business days for eligible regions
Express Shipping: $10, 5–8 business days where available

🛃 Duties & Taxes

We cover all duties and import taxes — so you won’t need to pay anything extra upon delivery.

💳 Order Confirmation

Your order is confirmed once payment is successfully completed.
If a payment fails, no inventory is reserved and you may need to place the order again.

📩 Customer Support

Have questions about your order?
Reach us anytime at hello@heiracle.com — we typically reply within 1–2 business days.

Made-to-order & custom pieces

Custom story rings are made after you order. We send your design within 24 hours; making the ring then takes as little as 4 days, and most take 4–14 days depending on how intricate it is. Because each piece is made by hand, timing can occasionally run longer — we’ll always let you know in advance. Once your ring is finished and paid, it ships with the standard delivery times above.